a quality product will have no value to customers without good after-sales support, And its becoming our dna
AFTER SALES SERVICES
BUSINESS SUPPORT SERVICES
Business Support Service (BSS) is a comprehensive policy developed by our company to provide a range of support programs aimed at enhancing our organization’s operations and relationships with stakeholders. BSS is designed to address various challenges faced by our customers, including technical issues, spare parts availability, and prime product solutions. By implementing this policy, we strive to distinguish ourselves from competitors in the market and establish our company as a reliable and customer experience and solution provider.
Under the umbrella of BSS, we have developed several distinct programs to cater to the specific needs of our customers:
1. “Easy to Deal With“: This program focuses on providing assistance and guidance to both aspiring and existing harvesting contractors. It offers knowledge about harvesting schemes, investment advice, and data-driven insights to facilitate informed decision-making. Through work plans, budgeting assistance, and detailed reports, we ensure that contractors have the necessary support to succeed in their ventures.
2. “On-Site Support“: With this program, we offer containerized facilities for spare parts storage, workstations, and hose fabrication at customer locations. Our aim is to provide fast access to genuine spare parts and trained technicians to resolve equipment issues promptly. By enhancing convenience and productivity, we strive to strengthen our reputation as a customer-oriented company.
3. “Routine Site Visit“: Our technicians conduct regular visits to customer work locations, providing comprehensive support for equipment operations. We proactively address issues, assist operators and on-site technicians, and prioritize customer satisfaction. Through detailed work plans, regular visits, and ongoing training, we deliver exceptional support to ensure the seamless functioning of equipment.
4. “On-Call Service“: This program offers swift response and technical assistance for equipment breakdowns. Our team promptly resolves technical problems that cannot be addressed by customers or on-site technicians due to operational constraints. By minimizing downtime and building strong customer relationships, we aim to establish ourselves as a reliable and efficient service provider.
With the implementation of BSS, our company commited to create a positive image as a customer-centric organization, strengthen mutual relationships with customers, and enhance our reputation among internal and external stakeholders. We are committed to delivering reliable support, maintaining high-quality service standards, and building strong partnerships. Through BSS, we aim to meet the evolving needs of our customers, drive operational excellence, and foster long-term success in the industry.
Contract Services is a specialized offering provided by our company to secure to the unique needs of our customers in the heavy equipment industry. This service entails the provision of our skilled mechanics who are available for rent to customers seeking assistance in maintaining and inspecting their purchased equipment.
Contract Services are specifically designed to offer convenience and peace of mind to our customers. Whether you are a new customer venturing into the heavy equipment industry or an existing customer looking to expand your operations, our team of experienced mechanics is ready to support you. By renting our skilled mechanics, you can ensure that your equipment receives expert care and attention, thereby optimizing its performance and prolonging its lifespan.
Our mechanics will be based at your company’s facility, residing on-site to provide timely support whenever required. They will handle routine maintenance tasks, conduct thorough equipment inspections, and troubleshoot any technical issues that may arise. By having our dedicated mechanics on-site, you can reduce downtime, improve equipment reliability, and minimize the risk of major breakdowns.
In addition to their technical expertise, our mechanics also bring extensive knowledge of various heavy equipment brands and models. Whether you have Kobelco, Hitachi, Komatsu, or other equipment, our mechanics are well-equipped to work with a wide range of machinery.
By optimizing for our Contract Services, you can focus on your core business operations while leaving the equipment maintenance and care in the hands of our skilled professionals. Our goal is to provide you with a hassle-free experience, ensuring that your heavy equipment remains in optimal condition and operates at its peak performance.
Contact us today to learn more about our Contract Services and how they can benefit your business. Let our team of dedicated mechanics help you maintain the efficiency, reliability, and longevity of your valuable heavy equipment investments.
Reconditioning is a specialized service offered by our company that focuses on providing comprehensive repair and restoration solutions for heavy equipment. When your heavy equipment experiences damage or requires major repairs, our Reconditioning service is designed to bring it back to optimal working condition.
At its core, Reconditioning involves a thorough assessment of the equipment to identify the specific areas that require repair or replacement. Our team of skilled technicians and experts will meticulously inspect the equipment, diagnose the issues, and develop a tailored plan to address the damage effectively.
During the reconditioning process, we utilize high-quality spare parts and cutting-edge techniques to restore the equipment’s functionality, durability, and performance. We ensure that every component is meticulously repaired or replaced to meet the original manufacturer’s specifications, ensuring that the equipment operates at its best.
Our technicians have extensive experience working with various heavy equipment brands and models, allowing us to provide comprehensive reconditioning services regardless of the equipment type. Whether it’s excavators, bulldozers, loaders, or any other heavy machinery, we have the expertise to handle a wide range of equipment.
By opting for our Reconditioning service, you can avoid the significant expense of purchasing new equipment while still restoring your existing machinery to a high standard. This cost-effective solution not only helps extend the lifespan of your heavy equipment but also minimizes downtime and enhances productivity.
We understand the importance of having reliable and efficient heavy equipment for your business operations. Our Reconditioning service is aimed at helping you maximize the value of your investments by restoring your equipment to its optimal condition, ensuring that it performs at its best for years to come.
Contact us today to learn more about our Reconditioning service and how it can benefit your business. Our team of experts is ready to assist you in revitalizing your heavy equipment and keeping your operations running smoothly.